J.D. Power U.S. Customer Service Index Study Ranks Buick On Top

3 service technicians
3 service technicians

Buick is ranked by J.D. Power as one of the top 20 in dealer service.

If you want quality customer service, then look no further than a Buick dealership. The Buick brand was recently recognized as one of the top 20 mass-market brands in dealer service satisfaction, according to the 2015 J.D. Power U.S. Customer Service Index Study. This honor highlights how buying a Buick isn’t just about getting a premium-level car for a value-oriented price—it’s about getting terrific customer service, too.

“Superior reliability, quality, and customer service is core to every model we bring to the market,” said Duncan Aldred, vice president of Buick. “Leading the market in service satisfaction demonstrates that we and our dealers continue to deliver on that commitment.”

The winners of this accolade were determined from data gathered from a survey taken of owners and lessees of vehicles that were 1 to 5 years old. This survey asked the individual car owners what their satisfaction with the product was, focusing on five specific areas—service quality, service initiation, service advisor, service facility, and vehicle pick-up.

 

If you want to see just how superior Buick customer service is, then stop in to Paul Sur Buick GMC today!